Complaint and lead tracking that starts on WhatsApp
Helpdesk and CRM with WhatsApp AI. Customer complaints become tickets and enquiries become leads, with WhatsApp bots that file both by themselves. Projects and billing can be added when you need them.
Who it's for: Built for a lighting and electrical retailer with a field-install team.
- Installers who fit, service and repair
- Dealers who take service requests after the sale
- Service companies with technicians in the field
- Any business that gets complaints and enquiries on WhatsApp
What you get
- Every complaint becomes a ticket with a number, a photo and a person responsible.
- Every enquiry becomes a lead, with the next follow-up written down.
- A WhatsApp number that answers customers outside shop hours too, in English or Hindi.
- The bot files the ticket or the lead by itself. Nobody has to retype a chat.
- A timeline on every ticket and lead, so anyone can pick up where the last person left off.
- Technicians update jobs from their phone, with photos and location.
- A link you can send a customer so they can watch their project move.
- Billing in the same app if you want it, with bills sent on WhatsApp.
Screens from the real product
- A call log for every lead, so nothing needs to be remembered or chased over WhatsApp.
- The WhatsApp support bot registering a complaint, with the photo the customer sent and a human able to take over any time.
- New enquiries the WhatsApp bot captures on its own: budget, service and city, ready for the sales team to work.
- Installation projects with their status, customer and who on the team is on site.
- A shareable link the customer can open without logging in, showing progress photos as the job moves along.
- The day's sales at a glance, and who on the floor is bringing in the most business.
- The full product catalogue with live stock, low-stock warnings and what each item is worth.
- A customer's whole history in one place: bills, tickets and what they bought, with their running balance.
Pricing
Pay monthly or yearly. Nothing to buy up front. Pay once to have it set up for your business. Pricing depends on your business. Leave your number and I'll tell you straight.
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Questions
Can my old data come in?
Yes. For the billing module, products, customers and what each customer owed were brought in from the previous billing app. Years of old bills came in too, as history you can open and print.
Does it work on a phone?
It's made for the phone first, with the camera and location built into most forms. It installs to the home screen like an app.
What if the internet goes down?
It needs a connection to save, so there's no offline mode today. If WhatsApp itself has a problem, a bill still saves and can be sent again with one tap.
What does the bot say to my customers?
It follows the steps you set: the greeting, the problem options, the warranty question and the photo request. You can switch any chat from the bot to a person with one tap.
Who helps when something breaks?
I do. You message me, I look at it, and I fix it. I don't disappear after deploy.
Can it print my kind of bill?
The billing module prints A4 bills with or without GST, with your business details and logo. Long bills run onto more pages with the headings repeated. Estimates print or share as an image.
Is my data mine?
Yes. Customers, tickets, leads, tasks, projects and serial numbers all download from an export screen, and the database is backed up every night.